Free shipping applies to most continental U.S. orders of $50 or more, before tax. Some exclusions may apply. If your order qualifies for free shipping, you'll see that option during the checkout process. If your order contains an oversized package, you may incur a service charge (this will be noted at checkout on the shipping options page).

To take advantage of Free Shipping:

1.) Place over $50.00 of eligible merchandise in your shopping cart.
2.) Proceed to checkout.
3.) Enter your shipping address details and click “Continue.”
4.) Select the FREE Shipping option.
5.) Complete the checkout process.
6.) Enjoy FREE Shipping!

*Please note that when free shipping is selected, we will ship your order using the most cost-effective shipping carrier/method.

In-store pickup orders will be ready within 1-3 days after placing the order online. Please leave a valid phone number and email address at checkout so that we can reach you once your order is ready for pick-up.

If you selected "in-store pickup" for your order, you will be asked to show the credit card used to place the order and your state issued driver's license or photo I.D. at the time of pickup. For special arrangements, please contact us ahead of time by emailing [email protected].

Lost Package Claims
If you have not received your order and feel your package may be lost, please email [email protected]. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.

Before we can file a claim for a lost package, we must allow the carrier the full time allotted for delivery. Here is the timetable for tracking lost packages:

    • USPS Express Mail - 10 business days from the day the order was shipped
    • USPS Priority Mail - 14 business days from the day the order was shipped
    • USPS First Class Mail - 21 business days from the day the order was shipped

If your package was not delivered within the timeframes listed above, please email [email protected].

Please allow us 2 business days to contact the shipping carrier regarding your missing package. We will continue to stay in contact with you regarding updates from the carrier. Most carrier investigations usually take 7-10 business days. Please do not open a PayPal claim against the order, as this will further delay the process. 

Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us within 48 hours of receipt of your package. Customers with damaged packages can file a claim directly with us by emailing [email protected]. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request photos and/or the damaged product(s) to be shipped back to us for verification.

At this time, our online e-commerce software will only support U.S. and Canadian credit card transactions. However, we DO ship internationally using PayPal! If you are interested in placing an order with us, please email: [email protected] directly with a list of the items you’re looking for and the intended shipping address. We’ll let you know how much the order total will be, including shipping prices. Once confirmed, we’ll send you a PayPal invoice for the order total + shipping (in USD). After payment is received, we’ll ship your order using the agreed upon carrier. (Please read below for customs information.)

Due to United States sanctions, we cannot ship to the following countries: Cuba, Iran, Iraq, North Korea, Syria and Sudan. 

Does the shipping I pay you include any customs, duties, or tax fees?
No. Customs, duties, and taxes are not included in your shipping fee paid to us. You will need to pay any customs, duties or tax fees to your local delivery person after your package is processed by customs. Nankin Hobby is unable to determine what your country may charge you for these fees. We suggest that customers contact their local postal carrier or customs department for further information on duties, taxes, or custom fees for their country before making a purchase.

Can you list a lower amount on my invoice?
We cannot list any amount other than the actual amount paid by you on invoices or customs forms, after any discounts; please note that store credit is not a discount, and is taxable. Please do not ask us to list a lower amount, or list your order as a 'gift', as it would be illegal for us to do.

Are International delivery times guaranteed?
Unfortunately, no. Although the majority of the International packages we ship out do arrive in a timely manner, occasionally a package may become delayed during customs processing or weather related events. Please be advised that once a package has left the U.S. border, online tracking may be limited. If you believe your package has been lost, please email [email protected] for assistance.