Returns & Exchanges
Most in-store purchases may be returned/exchanged (unopened and with a receipt) within 30 days. If you’ve lost the receipt and purchased the item(s) under your Nankin Hobby loyalty account, we may be able to lookup the transaction in-store for you. If we are unable to locate your purchase within our system, a store credit may be possible.
The following are exceptions to the above policy:
• Electronics: Must be returned within 7 Days, unopened.
• Castle Creations, DJI & TEKIN products: All sales final -- warranties must be handled with these manufacturer's directly.
• Software/CDs/DVDs: All sales final.
• Boy Scout / Girl Scout: Unworn clothing may be returned within 30 days with the original tags still attached.
For online orders (in-store pickup): Please bring your I.D. (name matching the original order) and a copy of the order confirmation or receipt, and visit the store where the order was originally picked up. For special circumstances, please contact [email protected].
For online orders (shipped): You must inform Customer Service of a return within 7 days of the package's delivery. Contact [email protected] for assistance in returning unopened merchandise. Refunds (minus the cost of return shipping) will be issued once the item arrives back at our location for inspection. Please see policy expections above.
If you receive an item that is defective, please contact Customer Service immediately. Warranty procedures will be handled on a case-by-case basis and will follow the guidelines of the manufacturer. Most brands that provide warranty support for their products require the purchaser to contact their company directly. Please ask an associate for details on warranty procedures.
For any questions regarding returns, exchanges or warranties, please email [email protected] or contact a store location directly.