Returns & Exchanges
Most in-store purchases may be returned/exchanged (unopened and with a receipt) within 30 days. If you’ve lost the receipt and purchased the item(s) under your Nankin Hobby loyalty account, we may be able to lookup the transaction in-store for you. If we are unable to locate your purchase within our system, a store credit may be possible.
The following are exceptions to the above policy:
• Electronics: Must be returned within 7 Days, unopened.
• Castle Creations, DJI & TEKIN products: All sales final -- warranties must be handled with these manufacturer's directly.
• Software/CDs/DVDs: All sales final.
• Boy Scout / Girl Scout: Unworn clothing may be returned within 30 days with the original tags still attached.
For online orders (in-store pickup): Please bring your I.D. (name matching the original order) and a copy of the order confirmation or receipt, and visit the store where the order was originally picked up. For special circumstances, please contact [email protected].
For online orders (shipped): You must inform Customer Service of a return within 7 days of the package's delivery. Contact [email protected] for assistance in returning unopened merchandise. Refunds (minus the cost of return shipping) will be issued once the item arrives back at our location for inspection. Please see policy expections above.
Since our ultimate goal is to ship out customers’ orders as quickly as possible (typically the same day) there is only a small window of time when your order can be canceled.
Call (248) 919-0040 for assistance in cancelling an order. Please do not send us a request through email for your order to be canceled, as it can take anywhere from 24-48 hours before emails are responded to and your order will most likely have shipped by then.
If an order is successfully cancelled, your payment will be refunded to the original payment method. If you paid with a credit card, your credit card will be issued a refund. If you paid through Paypal, your Paypal account will be refunded.
Important: Please keep in mind that if you cancel an order you have paid with a credit card, the funds may have a hold on them for 1-3 days by your bank or credit card issuer. Please understand that these holds are completely out of our control. So, if you place a large order that will be close to your credit card limit and then cancel it, you may not be able to place a new order until those funds have been released by your bank or credit card issuer. We recommend in these instances that you contact your bank or credit card issuer to request they ‘release’ the hold that was placed on those funds so that you can use your card again without delay.
How do I make changes to my order?
The easiest way to make changes to your order is to call us directly at (248) 919-0040 as soon as possible after placing the order.
If you receive an item that is defective, please contact Customer Service immediately. Warranty procedures will be handled on a case-by-case basis and will follow the guidelines of the manufacturer. Most brands that provide warranty support for their products require the purchaser to contact their company directly. Please ask an associate for details on warranty procedures.
For any questions regarding returns, exchanges or warranties, please email [email protected] or contact a store location directly.